Certified by Highfield Qualifications
Highfield Level 2 Award in Conflict Management (RQF)
£851-day course
Who is this course for?
For anyone who needs training in managing conflict. The qualification supports roles in the workplace — particularly customer-facing positions that deal with service users or the public — and encourages personal growth and engagement in learning.
It gives learners the essential knowledge and understanding of conflict management, and is equally valuable for anyone wanting to understand how to prevent conflict and gain confidence in handling it.
Course learning material includes
The course equips you to manage workplace conflict with customers, service users or the public, covering:
- How communication helps resolve problems and prevent conflict
- The factors that influence human reactions in conflict
- Assessing and minimising risk during conflict
- Communicating effectively to de-escalate tense situations
- Good practice to follow after a conflict
Requirements
- Aged 16+
- A minimum of Level 2 English language skills in reading, writing, listening and speaking