MavCo Group / Services / Residential Concierge & Front of House
Integrated security and concierge — trained security professionals with top-tier hospitality, as the first point of contact for your building.
SIA Licensed Officers
Fully Trained Personnel
24/7 Cover Available
London & UK-wide
01 — Service overview
For residents, guests and visitors, your concierge team is the first point of contact and the lasting impression of your building or business. For building managers and facilities directors, it is the layer of security that controls access, monitors the environment and responds when something goes wrong.
We specialise in integrated security and concierge solutions that combine the expertise of trained security professionals with the hospitality of top-tier concierge service — whether it is a commercial building or a residential complex.
02 — Why it matters
A concierge officer is not a receptionist and is not a static guard. They are doing both jobs simultaneously, and the difficulty is that the two pull in opposite directions.
The security job requires everyone to be verified, logged and challenged where necessary. The front-of-house job requires residents to feel welcomed and visitors to feel looked after. Push too far towards one and you have either a hostile lobby or an open door.
Getting that balance right is mostly about who you put on the desk. Our officers are selected for manner and presentation as well as capability, because in this role the way something is said matters as much as whether it was said.
03 — What we provide
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Managing the main reception: greeting residents and visitors, handling enquiries and calls, and presenting the building properly while maintaining full awareness of who is coming and going.
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Verifying, logging and authorising everyone entering the building, so that access is controlled without the lobby feeling like a checkpoint.
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The practical things that make a building work: parcels, deliveries, contractor access, maintenance coordination and being the person residents can actually find when they need something.
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Monitoring the building's cameras and communal areas from reception, identifying issues early and escalating them appropriately.
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First response when something happens — a disturbance, a leak, a medical emergency, an evacuation — managing it calmly and liaising with whoever needs to attend.
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Evenings, nights and weekends, when the building is quieter and a resident who needs help has fewer people to turn to.
04 — Why MavCo
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Fully licensed security professionals, not reception staff with a security job title.
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Officers chosen for presentation, personality and professionalism, because in a lobby they are representing your building all day.
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Apartment blocks, gated developments, mixed-use buildings, corporate receptions and premium commercial premises.
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Wherever possible the same officers on the same building. Residents dealing with someone who knows them and knows the building get a far better service.
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Visitor logs, access records and incident reports maintained and available to building management.
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Concierge, security, facilities and workforce all from MavCo Group, so the building's requirements can be covered by one supplier.
05 — Common questions
06 — Speak to us
Tell us the site, the hours and the concern — we will come back with a tailored plan and a cost. MavCo Group, 102 Osborne Road, Hornchurch RM11 1HF. General enquiries office@mavcorecruitment.co.uk
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